Returns and Cancellations

All products sold by Happy Racer Development ("HRD") on happyracer.com are subject to the following return and cancellation policies.

Return Process

Returns may be authorized for unused/uninstalled products within 14 days after delivery of your order. To request a return please email sales@happyracer.com or use our contact form with your order number and details about your request. Once your return has been approved, you will be assigned an RMA number.

The following rules apply:

• Products must be sealed in their original manufacturer packaging, unopened, and in brand new condition
• Products that were used, installed, mock-fit, or partially installed are non-returnable
• Products that are no longer in their sealed manufacturer packaging, or have been opened, are non-returnable
• HRD will provide you a return label with insurance
• Once a label is provided you have 5 business days to drop off at the courier (FedEx, UPS)
• All approved returns are subject to a 25% restocking fee

Products that were purchased as a bundle such as staged packages or other part combinations under one product listing must be returned in full. We do not accept returns of partial bundles and individual items cannot be returned separately.

Non-Returnable Products

HRD will not accept returns of products that fit the following categories.

• Products that are no longer in their sealed manufacturer packaging, or have otherwise been opened
• Electronics, including but not limited to tuning devices, gauges, boost controllers, wiring harnesses, or any similar products
• Products that have been used, installed, mock-fit, or partially installed
• Products that have been ordered with customizations
• Products that are not in brand new, resellable condition

HRD does not accept returns of our products directly if purchased from one of our dealers or distributors, as these orders will fall under their individually managed return policies.

Items that are sold as clearance or open-box are ineligible for a return. These items are sold at greatly-reduced prices and therefore these sales are considered final.

Items that have been marked as final sale on your invoice or at checkout are not eligible for a return.

Anodized Finishes

We do not accept returns due to cosmetic reasons relating to potential striping in anodized finish. Unlike paint or powder coat, the anodizing process binds a protective-colored layer that binds to the alloy in a chemical reaction, versus creating a new solid layer on top of it. Due to the nature of billet components, it is completely normal for the grain of an alloy to show through an anodized finish. This is especially true for 7000-series alloys due to their inherent grain structure. 

Defective, Damaged, or Incorrect Products

In the event that you receive a product that arrives defective, damaged, or is otherwise incorrect, please contact us at sales@happyracer.com or through our contact form as soon as possible. Do not attempt to use or install the product while we review your claim.

All defective or shipping damage claims must be reviewed by our technical team to confirm the damage is not a result of improper installation, abuse, or intentional destruction. In the case of a shipping courier (FedEx, UPS) causing damage, we will begin a claim with the courier directly.

Order Cancellations

Your order may be cancelled up until the time a tracking number has been generated and it has been handed off to the courier. Once an order has shipped, you must go through our normal return process and all applicable rules will apply.

We do not accept cancellations of made-to-order or otherwise customized products. All customized product sales are considered final at the time of purchase.

We do not accept cancellations of special order products or custom built products due to delays in ETA. While our team does its best to convey the information we have at any given time, ETAs serve as a rough estimate of when your product should be available to ship. We do not accept cancellations due to ETA push backs given the dynamic nature of special order and custom built products which are outside of HRD's control.

Refunds and Credits

Upon the successful completion of the RMA process, your refund will be issued to your original payment method. The refund amount will be composed of your original purchase price minus any applicable restocking fees. An email confirming the completion of your RMA and refund will be provided for your records. Please allow up to 7 days for the refund to reflect on your account, depending on your financial institution or method of payment.

Shipping Delays

Once an order has been remitted to a courier such as FedEx, UPS, or USPS, HRD is not in control of any shipping delays incurred during transit. As such we cannot refund any shipping costs associated with expedited delivery options if a delay arises once your order is in the hands of any shipping service.

Refused and Undeliverable Orders

Refused or otherwise undeliverable orders that are returned to our facility will be processed like a standard return.

Gift Cards

Gift cards cannot be returned and may not be redeemed for cash. Gift cards issued and managed by HRD can only be applied to purchases from happyracer.com. We are not responsible for gift cards that are lost, stolen, or used without permission.